SLA
SLA-backed managed services for your Microsoft environment
Inthouse gives organizations that run SharePoint, Dynamics 365, Power Platform and custom apps ongoing, SLA-backed support, covering administration, maintenance and new development. On-premises or in the cloud, the team that builds it also keeps it running.
Does this sound familiar?
You don't have a Microsoft specialist to run the environment, or your team is tied up with new projects.
Updates and maintenance keep slipping, and problems only get attention once users complain.
The person or partner who set up the environment has moved on, and the knowledge is scattered.
You want a clear scope, defined response times and a single point of contact for support.
What we do
Administration and maintenance
We take on the ongoing administration and maintenance of your environment. We do this on SharePoint on-premises versions and SharePoint Online; you'll find examples further down.
SLA-backed support
We handle issues and user requests under an SLA. It puts in writing what support covers and how quickly it comes.
Running apps and integrations
We keep the SharePoint apps, Power Apps, Power Automate flows and custom software we build up and running. That includes the integrations that connect Dynamics CRM (on-premises) solutions with surrounding systems.
Ongoing development
While we support your environment, we also build custom apps for new needs. When a version migration is due, we plan and run that too.
How does a managed service start?
We need to know your environment before we take responsibility for it. So every managed service starts with a discovery phase, and the scope is written into the SLA.
Discover
We review your environment, open issues and business-critical apps with you.
Scope and SLA
We agree with you what's in scope and the terms of the SLA.
Take over
We set up the access we need and document the environment.
Support
We run maintenance, requests and new development according to the SLA.
Organizations we've done this for
TRUMPF
Long-term partner for SharePoint on-premises and Online. We built and ran SharePoint-based apps, Power Apps and Power Automate flows, and custom software.
Nestlé
Dynamics CRM on-premises solutions, plus the custom integration software that connected CRM with surrounding systems. We built it and kept it running.
Türk Eximbank
SharePoint 2019 administration and custom application development.
Multinet
Maintenance of the SharePoint 2013 environment.
Frequently asked questions
What does the SLA cover?
The environments in scope, the priority levels and the response time for each level. We set these with you, based on your environment and business needs.
Which environments do you support?
SharePoint on-premises versions and SharePoint Online, Dynamics 365 and Dynamics CRM (on-premises), Power Platform and custom apps. You'll find examples in the customer stories above.
Can you take over an environment we didn't build with you?
Yes. We review the environment first, share the risks and gaps with you, and then take over support.
How do you work alongside our own IT team?
We agree in the scope which tasks sit with us and which stay with your team. If your team runs Microsoft 365 administration, our product Admin Toolkit brings it into one panel.
Do you also build new things while supporting us?
Yes. Alongside administration and maintenance, we take on custom app development and version migrations. The customer stories above show how this works in practice.
Related services
2013 → Subscription Edition
SharePoint on-premises
Installation, version upgrades, maintenance and custom apps.
Cloud · On-premises
Dynamics 365
Sales and customer service; migrations from other CRMs and integrations.
SharePoint Online · Microsoft 365
Microsoft 365 and SharePoint
Intranets, document management and workflows; moves to Microsoft 365.
Related articles
What is Dynamics 365?
Dynamics 365 is Microsoft's family of business apps for sales, customer service, finance and operations. Its apps, and its cloud and on-premises editions.
Before you turn on Microsoft 365 Copilot: an oversharing checklist
Before you turn on Microsoft 365 Copilot, a checklist for reviewing permissions, sharing links and labels across SharePoint, OneDrive and Teams.
Dynamics CRM 2016 support has ended: what now?
Microsoft ended support for Dynamics CRM 2016 on 13 January 2026. Support dates for on-premises Dynamics versions, and the three ways forward.
SharePoint 2016 and 2019 support has ended: what now?
Microsoft ended support for SharePoint Server 2016 and 2019 on 14 July 2026. What that means, and the three ways forward for your environment.
Let's plan support for your environment
In the intro call, we talk through your environment, how support works today and what you need from it.